FREQUENTLY ASKED QUESTIONS
Yes, illy has partnered with leading industry organizations to provide an innovative solution to recycle iperEspresso coffee capsules in Europe and the U.S..
In Hong Kong, we are working to provide a similar service soon, in the meantime please check with your local recycler as all our materials are 100% recyclable.
An unopened can of illy ground coffee will remain fresh for at least two years due to illy’s proprietary patented pressurized system that extracts air from the can and replaces it with inert gasses at a higher-than-atmospheric level of pressure. This method guarantees a longer preservation time, maintaining flavor and aroma for over 24 months. At the same time it ‘ages’ the coffee, improving its aroma over time by causing its volatile aroma compounds to bind with the oils that are contained in the beans. Simple vacuum packing cannot achieve this flavor transformation. The positive pressure exerted by illy’s method actually forces these aroma compounds back into the coffee whereas vacuum packing lets them seep out. The effect of illy’s aging process is similar in many ways to the development of complex flavors when a fine red wine is aged under proper conditions.
The expiration date is marked on the bottom of the can.
A room-temperature can of illy will remain at optimum freshness for 7 days after opening. After 7 days flavor will begin to deteriorate due to natural oxidation from exposure to air.
If the entire can will be consumed within 7 days, room temperature storage is recommended. If the coffee will not be consumed within 7 days, we recommend refrigerated storage, allowing the coffee to return to room temperature before use. It is important to refrigerate the can immediately after opening in this case to retain optimum flavor.
For espresso, use 7 grams of illy per shot (about 1oz). For auto-drip brewed coffee, start with 7 grams of illy per 8 ounce cup. You may need to adjust to taste as the parameters (water turbulence and temperature) of each coffee maker differ somewhat. You can take the guess-work out of espresso by using E.S.E. pre-measured, pre-tamped servings (pods).
illy uses only the finest Arabica beans available, and Arabica coffee is naturally lower in caffeine than the cheaper and lower quality Robusta variety. An average 1 oz. illy espresso will contain approximately 60 milligrams of caffeine. Brewed illy coffee will contain less than 15 mg caffeine for each gram of coffee used.
illy medium roast coffee is a bit more mild while illy dark roast has a more intense and robust coffee flavor due to a slightly longer roasting time and slightly higher roasting temperature. Some people find the dark roast better for coffee preparations that involve milk, such as cappuccinos and lattes. Both medium and dark roast are suitable for espresso and brewed coffee preparation and the choice is a matter of personal preference.
illy caffè maintains a complex high quality blend of 100% Arabica beans from around the world. We work directly with nearly 900 growers on 4 continents to source sustainably grown coffee. Certified organic coffee accounts for approximately 4% of world production and we cannot guarantee that 100% of the 9 different Arabica varieties in our blend will be certified at all times. In addition, Illy caffè tests the green coffee (before roasting) for up to 80 different chemicals to insure that our coffee is safe and pure.
illy’s demand for the highest quality beans is rarely met through organic coffee. Because illy is a single blend composed of beans from 7 to 9 growing regions, some organics may be present in the blend if they meet our rigid quality standards. Organic coffee has a very low yield per hectare-about 6 to 8 bags per hectare. This low yield is not compensated for by a proportionally higher price, so the farmer makes less, not more. Furthermore, and quite importantly, the cultivation of so-called organic coffee depletes the soil of its nutrients without sufficiently replacing them. Unless the farmer rigorously practices proper soil analysis and management and adds enough phosphorus (which coffee needs to grow well) the plants are weak and highly susceptible to insect and fungus attack. Few farmers maintain their soil at the high level necessary to produce the best beans. The process can lead to an irreversible deterioration in the quality of the soil. As part of our ISO 9001 certification we test every coffee lot we purchase for the presence of pesticide residue-testing for 36 different types. No coffee with pesticide residue is purchased by illy.
illy actively follows a policy of environmental stability and development and is very sensitive to environmental issues in all our activities. We believe industry has an ethical responsibility to develop and pursue practices that protect the ecosystems. This extends from respecting the regulations governing production plants and waste disposal, to the company’s decision to adopt recyclable containers and the use of recycled cardboard. Our environmentally-friendly cardboard outer packaging is 100% recyclable and offers convenient pod dispensing. illy’s cans and tins are made from 100% recyclable metal. illy strives for 0% emissions from our plants, and all materials used in the production process are recyclable. Our iperEspresso capsules are created from recyclable plastic, as it is the only material with the mechanical characteristics needed to optimize the extraction of the blend and obtain an excellent product. It is important to use these materials in order to ensure that the capsule can withstand high operating pressure during extraction. illy strives to maintain sustainable practices in everything we do and is a strong advocate of recycling waste products. While our capsule is made from recyclable material, we are currently working on a means by which consumers can open the capsule and clean it out in order for it to be recycled after use. Furthermore, illy has been working to design new technologies to achieve a balance between protecting the environment and promoting good business.
Roasted coffee can lose up to 40 percent of its vital aromas after only eight hours of contact with air – an issue that the common vacuum packaging method can’t adequately address. Coffee packed in soft bags suffers an even tougher fate. illy pioneered another way, using a remarkably effective, natural pressurization technology – patented throughout the world, and exclusive to illy. The process of natural pressurization for packaging coffee in our iconic recyclable cans preserves the freshness of the coffee – you can actually hear the sound of fresh coffee every time you open a can!
Freshly roasted illy coffee is placed in recyclable cans, along with natural, inert nitrogen, under pressure. The process traps essential aromas and protects them for more than a year. Just like fine wine maturing in the bottle, illy coffee is refined in its pressurized environment, becoming yet rounder than when first packaged as naturally emerging oils mingle with one another.
The can, which is 100% recyclable, allows us to pressurize the coffee and preserve the volatile aromas. The common bags that offer any protection from the atmosphere cannot withstand this pressure and they are made of multiple layers of plastic and aluminum that are not recyclable with today’s technology.
illy coffee is decaffeinated with the CO2 method, a process using two natural elements – water and carbon dioxide (sparkling water). This process is considered the safest method to decaffeinate coffee while maintaining its quality.
We use Polypropylene to make the capsules so there is no danger of melting plastic. The capsule withholds temperatures to 320F and since espresso coffee or the water to make the espresso never reaches a temperature above 197 F there is no danger of the capsule melting. Polypropylene is often used for food containers, particularly those that need to be dishwasher safe. Polypropylene doesn’t soak up water, making it ideal for uses where it will be constantly subject to moisture. The polypropylene plastic used for the iper capsules is BPA free.
Espresso preparation requires a very evenly ground fine grind coffee almost a powder. We recommend our Ground Coffee for Eepresso or grinding illy Whole Bean Coffee in a quality burr grinder set to fine/espresso grind.
Auto-drip coffeemakers work best with a medium grind coffee and illy ground coffee for drip coffeemakers is specially ground for this preparation method. Alternatively, you can grind whole bean coffee using a medium/drip setting in a high-quality burr grinder.
For French press preparation use illy ground coffee for drip coffeemakers. The grind is courser than that used for espresso and is optimal for both drip coffeemakers and French press.
Moka pot stovetop coffee preparation requires a grind courser than espresso but less course than drip and French press. illy Moka grind is ground specifically to work with moka pots to yield optimal results.
We recommend using Cleancaf powder once a month and Cafiza powder to clean the head of the machine and handle (coffee residue tends to build up under the metal screen in the handle). You may need to decalcify more or less often depending on how frequently you use your machine and the mineral composition of the water you are using. For help finding these cleaning products please contact us using the button below
Iperespresso capsules are currently compatible with the following illy Machines:
- Francis Francis Machines: X1, X7, X7.1, X7.1 Sunrise, X8, X9, Y1, Y1.1, Y3, Y5, Y5 Duo, Y5 Milk.
- Cuisinart for illy Espresso machines.
- Gaggia for illy Espresso machines.
Iperespresso capsules are not compatible with any other brand or machines currently.
The steam wand is very sensitive and any milk residue left after steaming milk can cause a problem if the wand isn’t cleaned immediately after each use.
To clean a clogged wand, first try running machine cleaner through the machine and steam arm. If that doesn’t do the trick, you can try soaking the wand in boiling water with a little cleaning solution dissolved in it. You can also try using a pin to dislodge any solid milk plugs. After soaking the wand, run hot water through it if your machine has a hot water mode, otherwise run steam through it, being careful not to burn yourself.
For further support please contact us.
Some of our home espresso machines, are made in Italy (example: the Francis Francis X1) and others are made in China (examples: Y1 and X7). In both cases, it’s our intention to deliver the highest quality machines to our customers. Each machine undergoes rigorous testing to ensure it meets our exacting quality standards to produce the highest quality espresso.
The manual for your illy machine can be found within the product pages in our shop, in the Specifications area.
The manuals for the machines listed below can be found in their respective links:
In order to service your illy coffee machine, please get in touch with our team using the contact us button below in the footer, and our concierge service will help to organise a service for your machine by approved partners.
For all new machines the standard warranty period is one (1) year from date of purchase.
For machines that have been purchased on special offers, or are display models for example, the warranty length may differ.
If you are unsure about your warranty and would require help, please contact us using the button below in the footer.
Currently we provide one simple shipping option with the aim to deliver within 2-4 business days, directly to your home or other specified address.
Under normal conditions, when merchandise is in stock, orders shipped by ground delivery within Hong Kong will arrive in approximately 2 to 3 business days.
illy Hong Kong & Macau ships to most addresses within Hong Kong & Macau, except Restricted Addresses or remote areas, within approximately 2 to 3 business days. If there are any delivery issues when processing your order our illy Customer Care Specialists will be in touch to resolve them efficiently.
Orders HKD400 or more: Standard shipping is complimentary in Hong Kong & Macau, for remote areas an additional charge applies. Please contact us for further details.
Orders below HKD400: For coffee orders less than HKD400, shipping charges will apply, as per the rate table on our Shipping policy page.
Sometimes offers are available with coupons that also enable free shipping, so make sure to sign up to the Newsletter to avoid missing out!
In order to see whether you qualify for free shipping, simply head to the cart and check the shipping section, where you will find ‘Free Shipping’ next to the shipping option.
Shipping rates for all our items can be found on our shipping policy page, under the ‘shipping rates’ section.
For more detailed questions on the shipping rates please use the button below to contact us, our illy Customer Care Specialists will be on-hand to help.
illy Hong Kong & Macau full return policy can be found here. For any further questions, please do not hesitate to contact us using the button below.
To contact illy regarding the status of an order, or with questions about our merchandise, please contact us using the button below in the footer, Monday through Friday between the hours of 9:00 a.m. and 7:00 p.m. Hong Kong time. Please have your order number handy to help us serve you better. For company and all other inquiries, please email us using the button below.
When you place an order or provide us with information, the data is kept safe and secure through encoding with SSL technology, an encryption protocol that protects information as it travels over the Internet.
Payment security is handled by our payment provider, Stripe, for which the security details can be found here. Stripe is fully regulated, global company that complies with all relevant security standards, including Payment Card Industry Data Security Standards (PCI DSS)